ajee Privacy Policy — How We Protect Your Data

★ What This Policy Covers

This Privacy Policy describes how ajee ("we", "us", "our") collects, uses, stores, and shares personal information about players who use the ajee platform at ajee.bet. It applies to all users of the platform regardless of the device or connection method used to access it.

By creating an ajee account, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this policy, you should not use the ajee platform.

1 Who We Are and How to Contact Us

ajee is the data controller responsible for your personal information. ajee operates the online gaming platform available at ajee.bet, offering sports betting, live casino, slots, and related gaming services to players in Bangladesh and other permitted markets. For the purposes of this Privacy Policy, "ajee", "we", "us", and "our" refer to the operator of the ajee.bet platform.

If you have any question about this Privacy Policy, or if you wish to exercise any of the data rights described in Section 9, please contact our support team by email at [email protected]. We aim to respond to all privacy-related requests within 30 days of receipt.

2 Information We Collect

ajee collects personal information about you in three ways: information you provide directly, information generated by your use of the platform, and information received from third parties (such as payment providers). The categories of personal data we collect are described below.

Information You Provide Directly

• Registration information: your name, date of birth, mobile number, and any other details entered when you create your ajee account.
• Identity verification (KYC) documents: copies of national ID card, passport, or other identity documents submitted when completing age and identity verification.
• Communications: messages and attachments you send to our support team, including complaint records and feedback submitted via any support channel.
• Responsible gaming preferences: deposit limits, session time limits, cooling-off periods, and self-exclusion requests submitted through your account settings or to our support team.

Information Generated by Your Use of the Platform

• Transaction data: records of all deposits made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, together with all withdrawal requests and payment processing outcomes.
• Gaming and betting activity: records of all bets placed, games played, bet outcomes, bonus claims, wagering requirement progress, and platform navigation paths.
• Technical data: IP address, device identifier, browser type and version, operating system, time zone, and session duration data collected automatically when you access the platform.

Information Received from Third Parties

• Payment verification data: confirmation of payment status and transaction references received from bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you make a deposit or withdrawal.
• Fraud and compliance data: information from fraud prevention and anti-money-laundering screening services used to verify account holders and detect suspicious activity.
• Identity verification outcomes: results of age and identity checks performed by third-party KYC providers, where you have been referred to such a service during the account verification process.

3 How We Use Your Information

ajee uses your personal information only for the purposes listed below. We do not use personal data for automated decision-making that produces legal or similarly significant effects without human oversight.

• Account management: to create and maintain your ajee account, process your registration, verify your identity and age, and manage your account settings and preferences.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to settle bets and gaming outcomes; to apply bonuses and track wagering requirement completion.
• Legal and regulatory compliance: to fulfil our obligations under applicable laws, including identity verification, age verification, anti-money-laundering checks, and record-keeping requirements.
• Fraud prevention and security: to detect, prevent, and investigate fraudulent activity, account security breaches, bonus abuse, collusion, and other prohibited conduct described in our Terms and Conditions.
• Responsible gaming: to monitor gaming patterns and identify behaviour that may indicate problem gambling; to apply self-imposed responsible gaming limits you have requested; and to implement mandatory responsible gaming interventions where required.
• Customer support: to respond to your queries, complaints, and requests; to maintain records of our communications with you; and to improve the quality of our customer service based on interaction patterns.

4 Legal Basis for Processing

ajee processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: most processing activities are necessary to provide you with the gaming services you have requested by registering an ajee account. Without this processing, we cannot operate your account or provide the platform's core functions.
• Legal obligation: identity verification, age verification, anti-money-laundering compliance, and certain record-keeping activities are required by applicable laws. ajee must carry out this processing regardless of your preferences.
• Legitimate interests: fraud detection, security monitoring, platform improvement, and responsible gaming analytics are carried out on the basis of ajee's legitimate interest in operating a safe and fair gaming environment, balanced against your right to data privacy.
• Consent: where you have provided explicit consent — for example, opting in to receive promotional notifications via SMS or messaging apps — we process your data for that specific purpose. You may withdraw consent at any time by contacting support.

5 Sharing Your Information

ajee does not sell your personal data to third parties. We share personal information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. Each provider operates under their own privacy policy and applicable financial regulations.
• Identity verification and KYC providers: third-party KYC service providers receive identity documents and verification data where account verification requires specialist processing that cannot be performed in-house.
• Fraud prevention and regulatory authorities: where ajee is legally required or has reasonable grounds to suspect criminal activity, we may share relevant account data and transaction records with law enforcement agencies or financial intelligence units without prior notice to the account holder.
• Game and platform technology providers: game studios and platform infrastructure vendors (such as Pragmatic Play, Evolution Gaming, and Spribe) may receive anonymised or pseudonymised usage data to deliver their games on the platform. These providers do not receive your identity documents or full financial data.

6 Payment Data and Financial Information

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment is processed directly by the relevant payment service provider. ajee receives a transaction reference number and confirmation of payment status but does not at any point store your full mobile banking PIN, card number, card CVV, or internet banking credentials. Those details are entered directly into the payment provider's secure interface and are never transmitted to or stored on ajee's servers.

Transaction history — meaning records of amounts deposited and withdrawn, dates, and payment method types — is retained by ajee for a minimum of 5 years to comply with financial record-keeping obligations. This history is accessible to you within your account dashboard and can be provided in written form upon request to support.

7 Cookies and Tracking Technologies

ajee uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us deliver a functional and personalised experience. We use the following categories of cookies:

• Strictly necessary cookies: these are required for the platform to function correctly. They include session authentication cookies that keep you logged in during a visit. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: these remember your preferences such as language settings and responsible gaming limits so that you do not need to re-enter them on each visit.
• Analytics cookies: these collect anonymised data about how users navigate the platform — for example, which pages are most visited and where users encounter errors. This data is used to improve platform performance and user experience. No individual player can be identified from analytics data alone.

You may adjust cookie preferences by modifying your browser settings. Blocking strictly necessary cookies will affect your ability to use the platform. Blocking functional and analytics cookies will not prevent you from accessing the platform but may result in a less personalised experience and loss of saved preferences.

8 Data Retention

ajee retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. The following retention periods apply:

• Account and identity data: retained for the duration of your account relationship with ajee, plus a minimum of 5 years after account closure to comply with record-keeping obligations applicable to gaming and financial services operators.
• Transaction and financial records: retained for a minimum of 5 years from the date of the transaction, consistent with financial record-keeping requirements. Where a transaction is subject to an ongoing investigation, retention may be extended until the investigation is formally closed.
• Support communications: records of customer support interactions are retained for 3 years from the date of the final communication in a given support thread. Where a communication relates to a complaint that resulted in a formal finding, the record is retained for 5 years.

9 Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data ajee holds about you. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request.

• 📋

  Right of Access

  You may request a copy of the personal data ajee holds about you. We will provide this within 30 days of a valid request.

• ✏️

  Right to Rectification

  If any personal data ajee holds about you is inaccurate or incomplete, you may request that it be corrected or completed.

• 🗑️

  Right to Erasure

  You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. This right does not apply where retention is required by law.

• ⏸️

  Right to Restriction

  You may request that we restrict processing of your data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing and we are assessing your objection.

• 📤

  Right to Data Portability

  Where processing is based on your consent or a contract with you, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

• 🚫

  Right to Object

  You may object to processing of your data carried out on the basis of legitimate interests. ajee will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

10 Data Security

ajee implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls that restrict platform staff access to personal data on a need-to-know basis, and secure storage of all account and transaction records.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ajee will notify you without undue delay and provide information about the nature of the breach, the data affected, and the steps we are taking to address it. Where you believe that a data breach has occurred, please contact [email protected] immediately.

11 Children and Age Restrictions

ajee is strictly an adult platform. We do not knowingly collect or process personal data relating to any person under the age of 21. Our registration process includes age verification steps specifically designed to prevent under-21s from creating accounts. If we discover that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

12 Changes to This Privacy Policy

ajee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. The date shown at the top of this page indicates the version currently in force. Where a change materially affects how we process your personal data, we will notify you by displaying a prominent notice on the platform or sending a notification to your registered contact details before the change takes effect. Your continued use of ajee after any update constitutes acceptance of the revised Privacy Policy.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 9, or want to report a concern about how ajee handles your personal data, please contact our support team. We treat all privacy-related enquiries with priority and aim to provide a substantive response within 30 days.

Our data privacy team can be reached by email at [email protected]. Please include your registered mobile number and a brief description of your query so that we can locate your account and respond efficiently. Our support team is available 24 hours a day, 7 days a week.