Responsible Gaming at ajee — Play Safe, Play Smart

Gaming Should Be Fun — Keeping It That Way

At ajee, we want every player from Dhaka to Cox's Bazar to enjoy our cricket betting, live casino, and slots in a way that stays fun and within their means. Online gaming is a form of entertainment — it is not a strategy for generating income, and outcomes are determined by chance. We are straightforward about this, and we expect our players to approach gaming with the same mindset.

Problem gambling can affect anyone, regardless of experience or income level. Recognising the warning signs early is the most effective way to prevent gaming from becoming harmful. ajee provides a full set of responsible gaming tools directly within your account — free to use, immediately effective, and available any time you need them. This page explains what those tools are, how to use them, and how to reach our support team if you need to talk.

Responsible Gaming Tools Available on ajee

Every ajee account comes with access to the following player protection tools at no cost. You can activate or adjust any of these tools at any time by visiting your account settings or contacting our support team at [email protected].

How to Set Your Limits — Step by Step

Setting responsible gaming limits on ajee takes less than two minutes. Here is how to do it from your phone:

1. 1

   Log in to your ajee account

   Open the ajee platform and sign in using your registered mobile number and password.

2. 2

   Navigate to Account Settings

   Tap your profile icon and select the Responsible Gaming or Account Settings section from the menu.

3. 3

   Select the tool you want to activate

   Choose from deposit limits, session time limits, cooling-off period, or self-exclusion. Enter the value or period you want to apply and confirm.

4. 4

   Contact support if you need help

   If you cannot find the settings you need, or if you want to activate a self-exclusion immediately, contact our team at [email protected] — available 24/7.

Warning Signs of Problem Gambling

It is not always easy to recognise when gaming is crossing from entertainment into a problem. The following signs are worth taking seriously. If several of these apply to you, we strongly encourage you to use our responsible gaming tools or reach out to our support team.

• ⚠️Betting more than you can afford to lose, or using money set aside for essentials such as rent, food, or utility bills.
• ⚠️Chasing losses — continuing to bet in an attempt to recover money you have already lost.
• ⚠️Feeling irritable, anxious, or restless when you are not gambling, or when you try to cut down your play.
• ⚠️Lying to family members or friends about how much time or money you spend on gaming.
• ⚠️Neglecting work, family responsibilities, or personal health in favour of gambling.
• ⚠️Borrowing money, selling possessions, or relying on bKash or Nagad transfers from others to fund betting activity.

Self-Exclusion — When You Need a Complete Break

Self-exclusion is the strongest responsible gaming tool ajee offers. When you request self-exclusion, your account is permanently closed for a minimum period of 12 months. During this time, ajee will not accept a new registration from you and will take reasonable steps to prevent you from opening a new account on the platform. Self-exclusion requests submitted to [email protected] are processed within 24 hours of receipt.

If you are in a self-exclusion period and believe that an error has allowed you to access the platform, please report this immediately to [email protected]. Any winnings accumulated during an active self-exclusion period will be voided. Your available balance at the time of exclusion is held safely and can be withdrawn upon verified request once the minimum exclusion period has passed.

Protecting Minors — Under-21 Access Prevention

ajee is strictly an adults-only platform. All players must be 21 years of age or older to register and use the platform. We enforce this requirement through age verification checks during the registration process and through KYC identity verification at the point of first withdrawal. Any account found to belong to a person under 21 will be closed immediately and all funds will be returned to the depositing payment method.

If you share a device with family members or others who may be under 21, we recommend keeping your ajee account credentials private and logging out of the platform when the device is not in use. If you are a parent or guardian and are concerned that a person under 21 in your household may have accessed an ajee account, please contact [email protected] immediately and our team will investigate and act within 24 hours.

ajee's Commitment to Responsible Gaming

ajee monitors platform-wide betting patterns to identify accounts that may be showing signs of problem gambling. Where our monitoring systems detect unusual patterns — such as a sudden significant increase in bet size, loss-chasing behaviour, or unusually long uninterrupted play sessions — our team may proactively reach out to the account holder to offer support and information about our responsible gaming tools. This is not punitive; it is a standard part of our duty of care to our players.

We recognise that responsible gaming is an ongoing commitment, not a checkbox. We regularly review and update our tools, policies, and staff training to reflect best practice. Our responsible gaming framework applies to every player regardless of account age, deposit history, or VIP status. No player receives preferential treatment when it comes to player protection.

Get Support — We Are Here to Help

If you are concerned about your own gambling, or if you are concerned about someone else's gambling, please reach out. Our support team is not here to judge — we are here to listen and to help you access the tools and resources you need. Conversations about responsible gaming are treated with complete confidentiality.