ajee Frequently Asked Questions

Opening an ajee account takes under two minutes. Go to ajee.bet, tap the registration button, enter your mobile number, create a password, and confirm your date of birth. You must be 21 or older to register. Your account is active immediately after submission and you can make your first deposit via bKash, Nagad, or Rocket straight away.

ajee accepts your Bangladesh National ID card (NID) as the primary verification document. A valid passport or driving licence is also accepted. KYC is triggered at your first withdrawal request. Upload a clear photo of your ID through your account settings and our team completes verification within 24 hours. Blurry or cropped images may cause delays, so ensure the full document is visible.

If you cannot log in to ajee, first try resetting your password using the Forgot Password link on the login page — enter your registered mobile number and follow the SMS verification steps. If you no longer have access to that number, email [email protected] with your account details and a copy of your ID for assisted recovery. Our team responds within 2 hours on account access issues.

No — ajee allows exactly one account per person. Creating duplicate accounts violates our Terms and Conditions. Both accounts will be closed and any pending balance may be forfeited. If you have accidentally created a duplicate, email [email protected] immediately so we can resolve it without penalty. One account, used honestly, is all you need to access everything ajee offers.

To close your ajee account, email [email protected] with the subject line Account Closure Request and include your registered mobile number. Any remaining balance will be refunded to your last deposit method before closure. Requests are processed within 3 business days. If gambling is the reason you want to close, we encourage you to request self-exclusion instead — it offers stronger protections and your balance remains safe.

bKash deposits on ajee credit instantly in nearly all cases. Once you complete the bKash payment, your ajee balance updates in real time — usually within seconds. In rare cases of network congestion, it may take up to 5 minutes. If your balance has not updated after 10 minutes, contact [email protected] with your bKash transaction reference number and we will investigate immediately.

The minimum deposit on ajee is ৳200 BDT, regardless of which payment method you use. This applies to bKash, Nagad, Rocket, Upay, Visa, and Mastercard. There is no maximum deposit cap set by ajee itself, though bKash and Nagad personal wallets impose their own daily transaction limits — check your wallet app for the current limits on your account tier.

The minimum withdrawal on ajee is ৳500 BDT. Withdrawals are sent to the payment method used for your most recent deposit. Processing time is within 24 hours for bKash, Nagad, and Rocket; bank transfers via Dutch-Bangla, BRAC, or Sonali Bank may take 1 to 3 business days. ajee charges no withdrawal fees — any transaction charge comes from the payment provider on their end.

ajee does not charge platform fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. These are set by the provider and outside ajee's control. To confirm whether a charge applies, review the fee schedule in your bKash or Nagad app before initiating a transfer to or from ajee.

If your ajee withdrawal is pending for more than 24 hours, the most common causes are an outstanding KYC verification or a name mismatch between your withdrawal account and your registered ajee account. Check your email for any verification request from ajee. If KYC is clear and your name matches, email [email protected] with your withdrawal reference number and we will investigate and resolve within 4 hours.

Yes. ajee covers the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, Test series, and major ODI tournaments. For each match you can bet on match winner, top run-scorer, total sixes, over-by-over totals, and live in-play markets that update ball by ball. Bangladesh Tigers home and away fixtures are always listed on the platform — often with enhanced odds during major series.

Yes. All slot and RNG table games on ajee use certified Random Number Generator technology provided by licensed game studios including Pragmatic Play, Evolution Gaming, and Spribe. These providers undergo independent third-party audits, and their RNG certifications are publicly available on their websites. Live casino games stream from certified studios with real dealers, making outcome manipulation technically impossible.

Yes. ajee is a mobile-first platform that runs entirely in your phone browser — no app download needed. It works on Android (Chrome, Samsung Internet) and iOS (Safari, Chrome). The full game library including cricket betting, slots, and live casino is available on mobile. The site is optimised for screens from 320px wide upward, so it looks and performs well on budget Android phones widely used across Bangladesh.

Sports betting on ajee means wagering on the outcome of real sporting events — you predict a result such as Bangladesh winning a T20 match, and your payout is determined by the odds at the time you bet. Live casino features real-time card and table games streamed from a studio with professional dealers — baccarat, roulette, and blackjack. Sports betting outcomes depend on actual events; live casino outcomes are determined by certified RNG or physical dealing.

Return to Player (RTP) percentages on ajee slots vary by game title and are set by the game provider, not by ajee. Most titles from Pragmatic Play and comparable studios carry an RTP between 94% and 97%. The exact RTP for each game is shown in that game's information panel — tap the Info icon inside any slot before you spin to see the official figure for that title.

ajee offers a welcome bonus to new players on their first qualifying deposit. The specific amount and match percentage are displayed on the promotions page at the time of registration — bonus terms change periodically so always check the current offer before depositing. To claim, opt in during the deposit process; the bonus is not applied automatically unless you select it at the time.

The wagering requirement on an ajee bonus specifies how many times the bonus amount must be played through before it converts to withdrawable cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in bets before withdrawing bonus-derived winnings. The exact rollover for each promotion is stated in its terms — always read them before claiming any offer.

Bonus winnings on ajee cannot be withdrawn until the full wagering requirement has been met. You can track your rollover progress in the bonus section of your account at any time. Once the requirement is complete, the remaining bonus balance converts to real cash and is fully withdrawable. Deposits made without claiming a bonus carry no rollover restriction at all and can be withdrawn at any time.

Yes. ajee runs ongoing promotions for existing players including reload bonuses on weekly deposits, free spins on featured slots from Pragmatic Play, cashback offers on cricket betting losses during BPL and IPL, and seasonal promotions around Eid, Pohela Boishakh, and the T20 World Cup. All current promotions are listed in the promotions section of your account — check regularly as most offers are time-limited.

ajee protects all player data and transactions using SSL/TLS encryption, meaning every connection between your device and our servers is secured. Player funds are held separately from operational funds. All game outcomes use independently audited RNG technology from certified providers. ajee does not sell or share your personal information with third parties for marketing purposes — full details are in our Privacy Policy.

The minimum age to register and play on ajee is 21 years. Age is verified at registration through date-of-birth entry and confirmed through KYC identity checks at first withdrawal. Any account found to belong to a person under 21 is closed immediately and all funds are returned. ajee has zero tolerance for underage gambling under any circumstances.

To self-exclude from ajee, email [email protected] with the subject Self-Exclusion Request, including your registered mobile number. Your account will be suspended for a minimum of 12 months within 24 hours of your request. During self-exclusion ajee will not accept a new account from you. Your balance at the time of exclusion is held securely and can be withdrawn once the minimum exclusion period ends.

Yes. ajee lets you set daily, weekly, or monthly deposit limits directly from your account settings at any time. Once active, you cannot deposit above the set threshold in that period. Reducing a limit takes effect immediately; increasing a limit has a 24-hour cooling-off period before it applies. Deposit limits are a free responsible gaming tool available to every ajee player — there is no charge to set or change them.

ajee customer support is available 24 hours a day, 7 days a week via email at [email protected]. When you write in, include your registered mobile number and a brief description of your issue so we can locate your account quickly. For urgent matters such as a blocked withdrawal or a suspected account security issue, mark your subject line accordingly and your message will be escalated to our priority queue.